Call center | Community management

Context: The not-for-profit sector undertakes various actions (fundraising and engagement) on social media and other online tools. As they create a conversation with their audience, the follow-up of these actions (answering social media posts, private messages, e-mail) is very time-consuming.

Our work: On the one hand, the ALL YOURS multidisciplinary call team undertakes the community management for corporate Facebook pages including reactions to posts and private messages. On the other hand, we answer standard e-mail questions such as: change of address, change of domicile, tax certificate, etc.

Result: Thanks to our flexible way of working, ALL YOURS guarantees an immediate handling of reactions, posts & emails between 8 AM & 8 PM during week days, Saturday & Sunday can be added as an option.

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