Contact center

Make a difference,
contact your customers directly.

The ALL YOURS contact center is a well-known and specific part of ALL YOURS. With a team of 25 call agents (French, Flemish & English-speaking), we undertake telemarketing & community management assignments for the biggest players in the NGO market, lead-generation campaigns for B2B companies and customer service assignments in B2C.

1. TELEMARKETING NGO

Our multidisciplinary call team holds over 264,000 motivated conversations a year with existing, new and former NGO donors to welcome, upgrade, reactivate or launch financial donations.

2. COMMUNITY MANAGMENT

We provide the community management for corporate Facebook pages, including reactions to posts and private messages. We answer standard e-mail questions, such as: change of address, general questions, etc.

3. LEAD GENERATION B2B

The ALL YOURS contact center carries out initial cold calls to identify the potential and the decision-maker, followed by a second call to make appointments for sales teams. The leads are immediately registered in the CRM system.

4. CUSTOMER SERVICE B2C

Clients outsource the customer service aspect of their activities to the ALL YOURS call center. We take care of inbound calls and administrative tasks and handle 95% of the questions.

5. TECHNOLOGY

We combine technology such as (chatbot, IVR, SMS, automated Facebook chat, etc.) with human conversation to increase quality, ROI and the results of phone calls.

6. OMNICHANNEL

Thanks to the MarCom arm of ALL YOURS, the contact center is often used as part of an omnichannel Direct Marketing approach. This is where the call is the last direct call to action to convince the customer.

Contact center services

Welcomecalls

Reactivationcalls

Administration

Lead Generation

Upgradecalls

Customer Service

Community management

Technology

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